Privacy Policy

StayBooked (“StayBooked,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our marketing sites, use our software and services, or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to this policy together with our Terms of Service.

This policy applies to visitors, trial users, paying customers, and end users who interact with booking pages or communications we host on behalf of our customers. If you are a client of a StayBooked customer, that customer is primarily responsible for how your data is used in their account; we process it as a service provider as described below.

You provide: name, email, phone, business name, billing and payment details (processed by payment processors), profile and team information, support messages, and content you upload (e.g. services, schedules, client records you choose to store).

Automatically: IP address, device and browser type, approximate location derived from IP, log and diagnostic data, cookies and similar technologies, and usage analytics to operate and improve the Services.

From others: we may receive fraud signals or identity verification from providers, or referrals from partners, as permitted by law.

We use personal information to:

• Provide, maintain, secure, and improve the Services.
• Process transactions, subscriptions, and support requests.
• Send service-related and, where permitted, product notices.
• Detect, prevent, and respond to abuse, fraud, and security incidents.
• Comply with law and enforce our Terms.
• Analyze usage in aggregate or de-identified form.

Depending on your region, we rely on one or more of: performance of a contract, legitimate interests (such as security and product improvement, balanced against your rights), consent where required (e.g. certain cookies or marketing), and legal obligation.

We may share information with:

• Service providers who assist with hosting, analytics, email delivery, payments, customer support, and security, under confidentiality and processing terms.
• Your organization when you use a team account.
• Authorities when required by law or to protect rights, safety, and integrity.
• Business transfers in a merger, acquisition, or asset sale, subject to appropriate safeguards.

We do not sell your personal information as “sale” is defined in typical U.S. state laws.

We retain information for as long as needed to provide the Services, comply with law, resolve disputes, and enforce agreements. Backup copies may persist for a limited period. You may request deletion subject to legal exceptions.

We implement technical and organizational measures appropriate to the nature of the Services. No method of transmission or storage is 100% secure; you use the Services at your own risk as described in our Terms.

We may process and store information in Canada and other countries where we or our providers operate. Where required, we use appropriate safeguards (such as contractual clauses) for cross-border transfers.

You may access, correct, or export certain account information in the product where available. Depending on your location, you may have rights to access, delete, restrict, or object to certain processing, or to lodge a complaint with a supervisory authority. To exercise rights, contact us as below. We may verify your request as permitted by law.

The Services are not directed to children under 13 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. Contact us if you believe we have done so.

We use cookies and similar tools for session management, preferences, security, and analytics. You can control cookies through browser settings; some features may not work if disabled.

We may update this Privacy Policy from time to time. We will post the revised policy and update the “Last updated” date. For material changes, we will provide additional notice where appropriate.

For privacy requests or questions, email us at support@staybooked.ca or call 902 932 5591. You can also reach us from your account where applicable. You may refer to our Terms of Service for contractual limitations and dispute provisions.